RELATIONSHIP BETWEEN HEXACO PERSONALITY FACTORS AND EMOTIONAL LABOR OF SERVIC…

This study aimed to 1) explore to what extent service providers’ emotional labor is affected by personality as measured using HEXACO personality factors, 2) analyze the affect of emotional labor on the performance of required emotional display rules, and 3) investigate differences in emotional labor depending on service providers’ demographic characteristics.

Bridging Transcultural Divides:Asian Languages and Cultures in Global Higher …

This volume presents the diverse approaches and achievements of scholars of Asian cultures and languages in today’s global academy. Recent vast increases in student numbers and ethnic diversity have created pressing challenges for a higher education which engages with contemporary concerns for Asian societies as well as for Asian students involved in Western education. This collection of scho…

Managing technology in the hospitaly industry

No. Panggil

647.940285 KAS m

Penerbit

Educational Institute of the American Hotel & Lodging Association

Deskripsi Fisik

336 hal

Subjek

-

Lampiran Berkas

-

International business

No. Panggil

658.049 CZI i

Penerbit

john Wiley and sons

Deskripsi Fisik

731; ill; 27 hlm;

Subjek

economic integration - emerging market - Foreign - foundation - International business entreprises - Investments - trade

Lampiran Berkas

internationalbusiness.pdf

Consumer Behavior : Buying, Having, and Being

No. Panggil

658.8342 SOL c

Penerbit

Pearson

Deskripsi Fisik

680 hlm; 26 cm;

Subjek

Consumer Behavior

Lampiran Berkas

consumerbehaviorbuyinghavingbeing9ed1.PDF

Entrepreneurship Eight Edition

No. Panggil

338.04 HIS e

Penerbit

McGraw-Hill

Deskripsi Fisik

xxi + 602 hlm.

Subjek

Entrepreneurship

Lampiran Berkas

-

Understanding and managing tourism impacts : an integrated approach

No. Panggil

910.684 HAL u

Penerbit

Routledge

Deskripsi Fisik

365 hlm; ill; 24 cm;

Subjek

managing tourism - planning tourism - tourism - tourism environtment

Lampiran Berkas

understandingandmanagingtourismimpacts.pdf

Marketing in travel and tourism

No. Panggil

910.688 MID m

Penerbit

Elsevier-Butterworth Heinemann

Deskripsi Fisik

502 hlm; ill; 28 cm;

Subjek

marketing planning - tourism marketing - travel marketing - travelodge

Lampiran Berkas

marketingintravelandtourism4ed.pdf

Operations strategy

No. Panggil

658.1552 SLA o

Penerbit

Pearson Education

Deskripsi Fisik

457 hlm; 25 cm;

Subjek

Industrial management - Organizational effectiveness - capacity strategy - improvement strategy - operation performance - operations strategy - Strategy

Lampiran Berkas

operationsstrategy2ed.pdf

Awakening the Entrepreneur Within: How Ordinary People Can Create Extraordina…

No. Panggil

-

Penerbit

Harper Business

Deskripsi Fisik

270 hlm

Subjek

Extraordinary Companies

Lampiran Berkas

E-book